Complaint Procedure

Complaint Procedure

We make every effort to ensure that Seafarers are satisfied with the terms of the contract. However, if anything is wrong with the agreed terms, you have the right to make a complaint.

  • You submit a complaint by completing the IC13 form and providing it:
    a/ personally to the headquarters of the Agency (INTER BALT Sp. z o.o. 80-750 Gdańsk, ul. Stągiewna 18) or
    b/ by electronic mail, sending the file in the form of an attachment to the following address: f.gradkowska@interbalt.pl
  • The complaint is entered into the Register of Complaints, and obtains a guarantee of confidentiality of its source.
  • The time to review the complaint is 14 days from the date of its receipt, if the complaint concerns the Agency's actions, and 28 days, if the complaint concerns the actions by the ship-owner.
  • For complaints made personally at the Agency's office, the reply is sent by registered mail with confirmation of receipt.
  • For complaints sent by e-mail, the reply is sent via the same route using the option “request delivery and read confirmation”.
  • The person responsible for reviewing the complaint shall inform the CEO of INTER BALT/the Ship-owner /the Client accordingly.
  • A complaint regarding actions by the Crewing Agency should be sent to the following address:

    Urząd Morski w Gdyni - Wydział Współpracy Międzynarodowej
    ul. Chrzanowskiego 10
    81-338 Gdynia
    tel: +48 58 355 3220 / Fax. +48 58 620 30 39
    e-mail: dumsekr@umgdy.gov.pl e-mail: wm@umgdy.gov.pl

  • Complaints about actions on the part of the ship-owner, Ship Manager should be sent to the following address:

    Ministerstwo Gospodarki Morskiej i Żeglugi Śródlądowej
    ul. Nowy Świat 6/12
    00-400 Warszawa
    Fax: 22 583 85 71
    e-mail: SekretariatDGM@mgm.gov.pl

If currently you don’t see a position you could, or would like to, apply for? 

Open and complete our maritime application – we’ll get back to you as soon as we find a well-matched job offer.

You have already completed the universal application?

Don’t waste your time – send it right away to the following e-mail address: crewing@interbalt.pl
In your application please include the clause as below:

Pursuant to Article 6 (1) (a) of the General Data Protection Regulation of 27 April 2016 (Journal of Laws EU L 119 of 04/05/2016) I consent to the processing of my personal data for the purposes of current and future recruitment.

This is a condition for the preservation of your personal data. These data are processed only for recruitment purposes and will not be made available to any other entities. The collection and protection of personal data is carried out in accordance with applicable law.
Looking forward to hear from you soon!